The Impact of Knowledge Management on Business Intelligence: The Mediating Role of Creativity at the Jordan Petroleum Refinery Company
Abstract
The study aimed at measuring the impact of knowledge management with its dimensions (knowledge generation, knowledge acquisition, knowledge storage, knowledge sharing, and knowledge application) on business intelligence with its dimensions (data analysis, systems thinking, partnership, and vision) in the Jordan Petroleum Refinery Company, as well as to identify the impact of creativity. As a mediating variable, the study sample consisted of (338) employees, and the study adopted the quantitative approach.
The study reached a set of results, the most important of which there is a statistically significant effect at the level of significance (p≥0.05) for knowledge management with its dimensions (knowledge generation, knowledge acquisition, knowledge storage, knowledge sharing, knowledge application) on business intelligence with its combined dimensions at the Jordan Petroleum Refinery Company, there is a statistically significant effect at the level of significance (p≥0.05) for knowledge management with its dimensions (knowledge generation, knowledge acquisition, knowledge storage, knowledge sharing, and knowledge application) on creativity at the Jordan Petroleum Refinery Company, there is a statistically significant effect at the significance level (p≥0.05) for creativity on business intelligence with its combined dimensions at the Jordan Petroleum Refinery Company, and there is a statistically significant effect at the level of significance (p≥0.05) for knowledge management with its dimensions (knowledge generation, knowledge acquisition, knowledge storage, knowledge sharing, and knowledge application) on business intelligence with its combined dimensions through creativity at the Jordan Petroleum Refinery Company.
Based on the results of the study, the researchers suggested a number of recommendations, the need for the Jordan Petroleum Refinery Company to preserve people with expertise and knowledge to work on benefiting from their tacit knowledge and experiences and converting them into explicit knowledge so that everyone can easily access it, and the need for the Jordan Petroleum Refinery Company to instill the vision in the minds of its employees by motivating and empowering them, which contributes to enhancing the level of business intelligence at the company.
Keywords: Knowledge Management, Business intelligence, Creativity, Jordan Petroleum Refinery Company.
