Supplier Relationship Management and its impact in Supply Chain Flexibility in the Jordanian Cellular Telecommunication Companies

إدارة العلاقة مع الموردين وأثرها على المرونة في المنظمات الخدمية دراسة ميدانيةفي شركة الاتصالات الاردنية

Abstract

This Study aimed to identify the impact of Supplier Relationship Management in Supply Chain Flexibility in Jordanian Cellular Telecommunication Companies, since the study population consisted of all employees who has direct or indirect relationship with the supplier in the Jordanian Cellular Telecommunication Companies with totaling 280 Employees whose are distributed to 3 Jordanian cellular telecommunication companies. The study results showed there is a statistically significant impact of supplier relationship management with its all dimensions (Supplier Quality – Mutual Trust – Delivery Period) in Supply Chain Flexibility with its all dimensions (Customized Flexibility – Size Flexibility – Process Flexibility – Workers Flexibility) in Jordanian cellular telecommunication companies. The results of the study as well showed the absence of statistically significant differences in the attitudes of the study sample individuals towards supplier relationship management due to variables (company’s name, gender, age, and scientific level, number of years of experience and career level).