The Impact of Human Resource Flexibility on Crisis Management Capabilities: The Moderating Role of Organizational Immunity at the Directorates of Health Affairs for the Southern Region in Jordan

Abstract

The study aimed to identify the impact of human resource flexibility in its dimensions (flexibility of behavior, flexibility of skills, flexibility of practices) on the capabilities of crisis management with its dimensions combined (intelligence capabilities, speed of response, communication and information, resource mobilization, and culture of dealing with crisis) in the directorates of health affairs in the southern regionin Jordan.  and to identify the impact of organizational immunity in improving that impact

The researchers used the descriptive analytical approach, and the questionnaire was used as a tool for collecting data from the study population, which is represented in the upper and middle administrative category in the directorates of health affairs in the southern region in Jordan, whose number is (254), and the size of the study sample was (168),

           The results of the study showed that there is a statistically significant effect of the flexibility of human resources in its dimensions (flexibility Behavior, flexibility of skills, flexibility of practices) in the capabilities of crisis management with its dimensions combined (intelligence capabilities, speed of response, communication and information, resource mobilization, and the culture of dealing with the crisis) in the health affairs directorates of the southern region in Jordan, as the flexibility of human resources with its dimensions explained the percentage (36.3%) of the variation in the capabilities of crisis management with its dimensions combined, and the results showed that there was a statistically significant effect at a significant level (P ≤ 0.05) of the organizational immunity in the capabilities of crisis management in the health affairs directorates of the southern region in Jordan, as the organizational immunity was able to An improvement of (28.8%) of the variation in the capabilities of crisis management, which led to an increase in the overall interpretation of the model to (644.),

            The study recommended several recommendations, the most  important of which are: Enhancing the application of the concept of human resource flexibility in the directorates of health affairs in the southern region so that it has an impact Positive on human resources, working on holding training courses for human resources so that they can acquire new skills in their specializations, and the need to benefit from scarce human resource expertise and transfer knowledge among employees.