The Impact of Total Quality Management on Organizational Excellence in the Jordanian Mining Sector – A case study on Technical Drilling Company

Abstract

The study aimed to identify the impact of total quality management with its dimensions (Top Management Support, Continuous Improvement, Employee Empowerment, Strategic Planning) on organizational excellence with its dimensions (Strategy Excellence, Leadrship Excellence, Organizational Structure Excellence, Organizational Culture Excellence) in the Jordanian industrial mining sector, and the researchers used the quantitative (descriptive analytical) method using the questionnaire as a tool for data collection from the study population consisting of all employees in senior management positions, tactical administrative positions and supervisory administrative positions in Technical Drilling Company which consisted of 75 employees using the comprehensive survey strategy to achieve the objectives of the study, which is to identify the level of relative importance of the study variables (Total Quality Management, and Organizational Excellence) in the Jordanian industrial mining sector, and to show the impact of total quality management on organizational excellence in the Jordanian industrial mining sector. The results of the study showed that there is a statistically significant effect for total quality management with its dimensions (top management support, continuous improvement, employee empowerment, and strategic quality planning) in organizational excellence with its combined and individual dimensions in the Technical Drilling Company. The study made several recommendations, it is of great importance to train the company's employees on the foundations of the application of total quality better than what is currently applied. It is also necessary for the company to have a clear future vision about what it seeks to achieve, and for the company's strategic decisions to bring about changes in the environment.